Dyson Care guides users through a step-by-step diagnosis and resolution of the issue with their machine. Because the Dyson Care skill is voice based, users will have their hands free to focus on their machine and the Dyson Care prompts. Dyson Care is supported by all Alexa-enabled devices, with or without a screen. The Alexa devices with screens do have visuals to support owners during the troubleshooting experience. If the issue or resolution needs more explanation, Dyson Care will send links to videos and additional resources directly to the user’s phone.
Owners have several care options when experiencing issues. They can visit support on Dyson.com, chat, email, call, or visit a local Dyson service center. Dyson Care provides yet another channel for owners seeking support for Dyson cordless vacuums. This channel helps reduce wait times for a resolution because owners don't need to wait to speak with a representative, receive an email back, and/or drive and wait for service or a repair to be completed.